Delivery

Return policy

Have you ordered an item but it is not what you expect? No problem. You will always receive the full amount back that you have paid. Only the shipping costs will be for your account.

For orders fulfilled by Ecoveganic, items can only be returned for a refund if they are unopened, unused and in a re-saleable condition with all tamper-resistant seals, packaging and any cellophane intact. You must notify us in writing that you are returning your purchase within 28 days, beginning the day after the day on which you receive the product. Please note that we do not accept returns of personalised products.

Please ensure that you also return any free gifts that are associated with your return items or the related order. If the free gift isn’t returned, then we reserve the right to deduct the value of the free gift from your refund.

We recommend a photograph is taken of the item prior to returning it if you are concerned about damage during its return journey.

Your refund will be processed, once it has been delivered to us and within 3 working days of arriving back to us. Refunds can take up to 2 weeks to show on your account; this is due to the time taken by some banks to process the payment.

We will refund you by the same payment method used to make the original order. If you have not received your refund after this time, please contact us and we will be happy assist you.

Delivery information

Standard Home Delivery

€ 5,50 / Free over €75

The Netherlands

We will deliver your purchase within 2-3 working days after receiving your order confirmation. We are unable to ship to Aruba, Curacao, Sint Maarten, Bonaire, Saba and Sint Eustatius.

How can I track my parcel?
As soon as we start packing your order we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is uploaded. You will also be able to track your order under ‘Orders’ when you log in at My Account.

Undeliverable parcels
If unable to deliver a package according to your chosen delivery option it will automatically be returned to Ecoveganic.

Standard Home Delivery

€ 8 / Free over €95

Belgium, Germany

How can I track my parcel?
As soon as we start packing your order we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is uploaded. You will also be able to track your order under ‘Orders’ when you log in at My Account.

Undeliverable parcels
If unable to deliver a package according to your chosen delivery option it will automatically be returned to Ecoveganic.

Standard Home Delivery

€ 14 / Free over €150

France, Hungary, Austria, Czech Republic, Poland, Italy, Denmark

How can I track my parcel?
As soon as we start packing your order we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is uploaded. You will also be able to track your order under ‘Orders’ when you log in at My Account.

Undeliverable parcels
If unable to deliver a package according to your chosen delivery option it will automatically be returned to Ecoveganic.

Standard Home Delivery

€ 17 / Free over €150

Spain, Portugal, Sweden, Finland

How can I track my parcel?
As soon as we start packing your order we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is uploaded. You will also be able to track your order under ‘Orders’ when you log in at My Account.

Undeliverable parcels
If unable to deliver a package according to your chosen delivery option it will automatically be returned to Ecoveganic.

Standard Home Delivery

€ 19 / Free over €180

Luxembourg, Romania, Greece, Bulgaria, Lithuania, Latvia, Croatia, Estonia

How can I track my parcel?
As soon as we start packing your order we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is uploaded. You will also be able to track your order under ‘Orders’ when you log in at My Account.

Undeliverable parcels
If unable to deliver a package according to your chosen delivery option it will automatically be returned to Ecoveganic.

Standard Home Delivery

€ 32 / Free over €250

Switzerland, Albania, Ukraine, Iceland, Serbia, Norway

How can I track my parcel?
As soon as we start packing your order we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is uploaded. You will also be able to track your order under ‘Orders’ when you log in at My Account.

Undeliverable parcels
If unable to deliver a package according to your chosen delivery option it will automatically be returned to Ecoveganic.

Privacy Policy

We respect the privacy of all users and ensure that the personal information you provide is always treated confidentially. Feel free to check our privacy policy.

Privacy Policy >

Terms & Conditions

The terms and conditions are determined for each agreement so that it is clear to us and you how things are going with regard to warranty, liability and payment.

Terms & Conditions >

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